AerialLiftCertification.com Fulfillment Policy

AerialLiftCertification.com (ALC) provides online aerial lift trainer certification and reusable operator certification materials for employers. This policy explains how customers receive their purchases, request assistance, and arrange cancellations, returns, or refunds.

1. Products and Services

Our products include:

• Online Aerial Lift Trainer Certification: Self-paced online course content and assessments, with a printable certificate following successful completion.
• Operator Certification Kit: Printed and digital educational materials, assessments, evaluation forms, and recordkeeping resources for an employer's in-house certification program. See the product page for the contents included with your purchase.
• Trainer and Operator Kit Bundle: Online trainer certification combined with the operator kit. Digital access and physical delivery are fulfilled separately.

Purchasing a course or kit does not automatically authorize anyone to operate equipment. Employers remain responsible for equipment- and task-specific instruction, practical evaluation, workplace safety procedures, and personnel authorization.

2. Prices and Payment

Prices are displayed in U.S. dollars (USD). Available payment methods are shown at checkout. Review your order total, including any applicable shipping charges and taxes, before completing your purchase.

Discounts and promotional offers apply according to the terms displayed with the offer.

3. Online Course Access

Online course access becomes available immediately after successful payment and registration.

Use the account credentials created during registration to access your purchased course. If you cannot sign in or locate your purchase, call 888-278-8896 or use our contact form.

A printable certificate becomes available after successful completion of the applicable course and assessment. Physical products included in your order arrive separately.

4. Physical Product Shipping and Delivery

Printed kits and other physical materials are shipped to the address provided at checkout. Please check your shipping details before submitting your order.

• Order processing: Up to 5 business days after payment.
• Shipping method: USPS, UPS, or Fedex
• Estimated transit time after shipment: 3 business days.
• Shipping destinations: all U.S. states

Delivery estimates may be affected by carrier delays, weather, holidays, or an incorrect shipping address. Contact us if an order has not arrived within the stated delivery estimate.

5. Refunds and Returns

Online Trainer Certification

Our online Aerial Lift Trainer Certification includes a one-year, 100% money-back guarantee. If you are dissatisfied, contact us within one year of purchase to request a full refund.

Provide your purchaser name, order number if available, and the email address used for registration so we can locate the purchase.

Physical Operator Certification Kits

Physical kits may be returned for a refund within 30 days of delivery if unused and in their original packaging. Contact us before returning a kit to obtain return instructions. Customers pay return shipping unless the item arrived damaged, defective, or incorrect.

Whether original shipping charges are refundable and whether any restocking fee applies.

Bundle Purchases

Bundles contain both online access and physical materials. Contact us with your order details before requesting a full or partial bundle refund.

The refund window and return conditions for the complete bundle; whether partial returns are allowed; and how the discounted purchase price is allocated to a returned component. Ensure these terms agree with any guarantee advertised on the bundle page.

Refund Processing

Approved refunds are issued to the original payment method within 3-5 business days. Your payment provider may take additional time to display the credit.

6. Cancellations and Order Changes

For an online course cancellation, contact us to request assistance under the applicable refund policy.

For a physical order, contact us as soon as possible to request cancellation or an address change. If the package has already shipped, we will explain the available return or delivery options.

7. Damaged, Incorrect, or Incomplete Orders

If an order arrives damaged, contains the wrong item, or is missing materials, contact us with your order details and a description of the problem. Photos of the product and packaging can help us resolve shipping damage.

We will arrange replacement of damaged, defective, incorrect, or missing items at no additional cost to the customer.

8. Privacy

For information about the collection and use of personal information, please read our Privacy Policy.

9. Customer Support

For course access, order status, cancellations, returns, or refunds:

• Phone: 888-278-8896
• Online: Contact AerialLiftCertification.com
• Mailing address: AerialLiftCertification.com, 720 E. Flynn Ln., Phoenix, AZ 85012

Please contact us for return instructions before mailing a product.